Volume 1 – General Policies and Procedures
Part A - Public Services
- Chapter 1 – Purpose and Background
- Chapter 2 – Web-Based Information
- Chapter 3 – Forms of Assistance
- Chapter 4 – Service Request Management Tool
- Chapter 5 – Requests to Expedite Applications or Petitions
- Chapter 6 – Disability Accommodation Requests
- Chapter 7 – Privacy and Confidentiality
- Chapter 8 – Conduct in USCIS Facilities
- Chapter 9 – Feedback, Complaints, and Reporting Misconduct
Part B - Submission of Benefit Requests
- Chapter 1 – Purpose and Background
- Chapter 2 – Signatures
- Chapter 3 – Fees
- Chapter 4 – Fee Waivers
- Chapter 5 – Interpreters and Preparers
- Chapter 6 – Submitting Requests
Part C - Biometrics Collection and Security Checks
Part D - Attorneys and Representatives
Part E - Adjudications
- Chapter 1 – Purpose and Background
- Chapter 2 – Record of Proceeding
- Chapter 3 – Jurisdiction
- Chapter 4 – Burden and Standards of Proof
- Chapter 5 – Verification of Identifying Information
- Chapter 8 – Discretionary Analysis