e-INA | Electronic Immigration and Nationality Act

• e-INA.com/
• USCIS Policy Manual/
• Volume 1 - General Policies and Procedures

Volume 1 – General Policies and Procedures

Part A - Public Services

• Chapter 1 – Purpose and Background
• Chapter 2 – Web-Based Information
• Chapter 3 – Forms of Assistance
• Chapter 4 – Service Request Management Tool
• Chapter 5 – Requests to Expedite Applications or Petitions
• Chapter 6 – Disability Accommodation Requests
• Chapter 7 – Privacy and Confidentiality
• Chapter 8 – Conduct in USCIS Facilities
• Chapter 9 – Feedback, Complaints, and Reporting Misconduct

Part B - Submission of Benefit Requests

• Chapter 1 – Purpose and Background
• Chapter 2 – Signatures
• Chapter 3 – Fees
• Chapter 4 – Fee Waivers
• Chapter 5 – Interpreters and Preparers
• Chapter 6 – Submitting Requests

Part C - Biometrics Collection and Security Checks

• Chapter 1 – Purpose and Background
• Chapter 2 – Biometrics Collection

Part D - Attorneys and Representatives

Part E - Adjudications

• Chapter 1 – Purpose and Background
• Chapter 2 – Record of Proceeding
• Chapter 3 – Jurisdiction
• Chapter 4 – Burden and Standards of Proof
• Chapter 5 – Verification of Identifying Information
• Chapter 8 – Discretionary Analysis

Part F - Motions and Appeals