Part A – Public Services
- Chapter 1 – Purpose and Background
- Chapter 2 – Web-Based Information
- Chapter 3 – Forms of Assistance
- Chapter 4 – Service Request Management Tool
- Chapter 5 – Requests to Expedite Applications or Petitions
- Chapter 6 – Disability Accommodation Requests
- Chapter 7 – Privacy and Confidentiality
- Chapter 8 – Conduct in USCIS Facilities
- Chapter 9 – Feedback, Complaints, and Reporting Misconduct